Muscat Pharmacy & Stores LLC
Quality Policy

Muscat Pharmacy is committed to provide its customers with the highest quality standards of products and services whilst maintaining our corporate integrity and ethical standards.

We assure our customers, principals and stakeholders of the established quality and process control across the products and services that we offer.

We strive to enhance customer satisfaction thereby aiming to be the most preferred Pharmacy and Distributor for health care and related products in the Sultanate of Oman.

Towards achieving this policy, our objectives are:

  • Implementing and maintaining a Quality Management System in line with ISO 9001 standards.
  • Focusing on meeting customer requirements and enhancing customer satisfaction.
  • Complying with the principals’ requirements and all statutory, national and international regulatory requirements applicable to us.
  • Creating an environment that empowers employees to perform their tasks right first time and every time.
  • Continually monitoring and reviewing our processes to ensure consistent outcomes and improving the quality of service.
  • Obtaining feedback from customers for continual improvement.
  • Providing excellent customer service maintaining professionalism and integrity.

 
We believe in these principles to achieve our goal.


Report an Adverse Event

An adverse drug reaction (ADR)/Side Effect or adverse event is an unwanted or harmful reaction experienced following the administration of a drug or combination of drugs under normal conditions of use and is either suspected to be related to the drug or irrespective of whether the drug is suspected to be the cause.