Muscat Pharmacy & Stores LLC
Customer Feedback

Customer Feedback & Survey

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    Welcome to Muscat Pharmacy Customer feedback Web Survey. If you have visited our outlets, please spend a few moments to submit your feedback and suggestions which will help us to serve you better.

    Branch Type
    Branch Location ( Pharmacy )Please select your answerAl AqarAl Ghobra PharmacyAl HailAl HamraAl KamilAl KhodAl Khuwair PharmacyAl Meera H'market Azaiba PharmacyAl Sarooj Complex PharmacyAl SawadiBahlaBarkaBarka Grand CentreBidayaBilad Bani Bu AliBuraimiDarseitGr Muttrah PharmacyHamriyaHay Al RahbahHellat A'SaadIbraIbri MurtafaIbri SanayaKhabourahKhasabLiwaMabellahMadinat Sultan Qaboos PharmacyMasirahMawalah MahaMuscat City CentreMuscat International Airport- AirsideMuscat International Airport- LandsideMusnaMuttrah (Nr. Taxi stand)Muttrah SoukNizwaQurum City CentreQurum PharmacyRustaqRuwiRuwi High StreetRuwi opp. RaymondsSafeer H'market Sohar PharmacySahamSeebSenawSoharSur PharmacySuwaiqWadi AdaiWadi HatatWadi Kabir Nr. OmanoilWadi Kabir opp Al MahaYanqil
    Branch Location ( Perfumes & Cosmetics )Please select your answerAl Sarooj Complex CosmeticsGr Muttrah CosmeticsMadinat Sultan Qaboos CosmeticsMarkaz Al BahjaSafeer H'market Sohar - Perfumes & CosmeticsSur Cosmetics
    Our Outlet
    Location
    Ambience & Arrangement
    Cleaniness
    Range of Products
    Our Staff
    Friendly & Helpful
    Product usage information
    Others
    Time taken to serve you
    Availability of your needs
    Overall experience
    Products of your particular interest
    Product Purchased
    Product required but was not available
    How can we server you better
    Kindly provide the below details for us to contact you
    Name
    Gender
    Date of Birth
    Nationality
    Address
    Area
    Contact No
    Email
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    As part of our continual improvement, please take few moments to rate your satisfaction on the below aspects. Your feedback and suggestions will help us to serve you better.

    Products we offer you
    Range of brands
    Range of SKU in each brand
    Updates on new launches
    Availability of stock
    Schemes/Offers on products
    How can we improve on Products we offer
    Our Ordering system
    Ease of the process
    Credit Limit
    Update on Account statement
    Replacement policies
    Issue of credit notes
    Remarks for improve on our ordering system
    Our Supply system
    Convenience of supply arrival timing
    Time taken to supply you
    Number of days
    Cold chain management
    Discrepancy handling
    Condition of products upon receipt
    Cooperation of our staff during supply
    Remarks for improvement in our Supply system
    Our Sales Team
    Frequency of Visits to you
    Visits / Week
    Quality of information delivered
    Fulfilling commitments
    Interpersonal skills & attitude
    Communication on product / Order Status
    Follow-up on pending orders
    Remarks for improvement in our Sales support
    Our Quality / Regulatory systems
    Advice on ADRs reporting
    Resolving complaints you raised
    Communicating price changes to you
    Communicating product recalls to you
    Ease of reach to required person
    Respond to your queries
    Remarks for improvement in our Quality / Regulatory support
    Additional feedback ( Suggestions for Improvement / Complaints etc.)
    About you (Please provide your contact details so that we can get back to you)
    Name of the Outlet
    Contact person / Feedback provided by
    Customer Code
    Location
    Sales persons visiting you
    Telephone
    Fax
    Mobile No
    Email
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    As part of our continual improvement, please take few moments to rate your satisfaction on the below aspects. Your feedback and suggestions will help us to serve you better.

    Sales Support
    Response to your product related inquiries
    Updates on Product Information
    Receipt of Brochures / Literatures etc.
    Competence of our Staff in providing product information
    Delivery Performance
    Visit of Sales for Product Detailing
    Range of Products
    Quality of our Products
    Quality of Documentation (Quotes, Communication etc.)
    Demonstration Sufficiency
    After Sales / Service Support
    Delivery & Logistics
    End User Training
    Response to your Service Calls
    Meeting your service Requirements
    Health, Safety & Environment compliance aspects
    Competence of our staff in providing Technical Support
    Quality of Service
    Quality of Documentation (Reports, Checklists etc.)
    Communication & Feedback
    Please mention / comment on any instance where our service did not meet your requirement
    How can we serve you better? Please mention your expectations
    Please provide your contact information so that we can reach you
    Name of the Institution
    Location
    Range of Products Used
    Name
    Mobile No
    Email
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    Report an Adverse Event

    An adverse drug reaction (ADR)/Side Effect or adverse event is an unwanted or harmful reaction experienced following the administration of a drug or combination of drugs under normal conditions of use and is either suspected to be related to the drug or irrespective of whether the drug is suspected to be the cause.