Muscat Pharmacy & Stores LLC
Customer Feedback

Customer Feedback & Survey

Welcome to Muscat Pharmacy Customer feedback Web Survey. If you have visited our outlets, please spend a few moments to submit your feedback and suggestions which will help us to serve you better.

Branch Type

Branch Location ( Pharmacy )
Branch Location ( Perfumes & Cosmetics )
Our Outlet

Ambience & Arrangement


Range of Products

Our Staff
Friendly & Helpful

Product usage information

Time taken to serve you

Availability of your needs

Overall experience

Products of your particular interest
Product Purchased
Product required but was not available
How can we server you better
Kindly provide the below details for us to contact you

Date of Birth
Contact No

As part of our continual improvement, please take few moments to rate your satisfaction on the below aspects. Your feedback and suggestions will help us to serve you better.

Products we offer you
Range of brands

Range of SKU in each brand

Updates on new launches

Availability of stock

Schemes/Offers on products

How can we improve on Products we offer
Our Ordering system
Ease of the process

Credit Limit

Update on Account statement

Replacement policies

Issue of credit notes

Remarks for improve on our ordering system
Our Supply system
Convenience of supply arrival timing

Time taken to supply you

Number of days
Cold chain management

Discrepancy handling

Condition of products upon receipt

Cooperation of our staff during supply

Remarks for improvement in our Supply system
Our Sales Team
Frequency of Visits to you

Visits / Week
Quality of information delivered

Fulfilling commitments

Interpersonal skills & attitude

Communication on product / Order Status

Follow-up on pending orders

Remarks for improvement in our Sales support
Our Quality / Regulatory systems
Advice on ADRs reporting

Resolving complaints you raised

Communicating price changes to you

Communicating product recalls to you

Ease of reach to required person

Respond to your queries

Remarks for improvement in our Quality / Regulatory support
Additional feedback ( Suggestions for Improvement / Complaints etc.)
About you (Please provide your contact details so that we can get back to you)
Name of the Outlet
Contact person / Feedback provided by
Customer Code
Sales persons visiting you
Mobile No

Report an Adverse Event

An adverse drug reaction (ADR)/Side Effect or adverse event is an unwanted or harmful reaction experienced following the administration of a drug or combination of drugs under normal conditions of use and is either suspected to be related to the drug or irrespective of whether the drug is suspected to be the cause.

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